Thank you for visiting and shopping at https://www.wizardwardrobe.com. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy

Shipment processing time

All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

Wizard Wardrobe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.


Damages

Wizard Wardrobe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.



International Shipping Policy

Yes, we ship our products all over the world


Shipping within Malaysia:

Standard Shipping Flat Rate = West Malaysia RM8.00 / East Malaysia RM14.00

FREE Shipping on Orders over RM300 (West Malaysia) / RM300 (East Malaysia) 

The estimated delivery time will be between 3-10 working days, depending on the delivery address.

Please expect a longer delivery time during peak and sale season.


Shipping to Singapore:

Standard Shipping Flat Rate - 43.20 RM / 1 kg

FREE Shipping on Orders over RM350 

Shipment international deliver rates : https://www.gdexpress.com/malaysia/reference/international-rates/

The estimated delivery time will be between 7-14 working days, depending on the delivery address.

Please expect a longer delivery time during peak and sale season. 


Shipping other countries:

For shipping out of Malaysia, please email wizardwardrobe@yahoo.com